Frequently Asked Questions
Everything you need to know about shopping with Dogs Trust Gifts.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the UK. During peak seasonal periods, please allow up to 7 business days for your fashion items and accessories to be delivered.
What is your return policy for clothing and accessories?
We offer a 30-day return policy. Items must be in their original, unworn condition with all tags attached. Please note that for hygiene reasons, certain items like earrings or face coverings cannot be returned unless faulty.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring a similar garment you already own and comparing it to our specifications to ensure the perfect fit for our hoodies, t-shirts, and jackets.
Where does the profit from my purchase go?
100% of the profits from Dogs Trust Gifts go directly to Dogs Trust, the UK’s largest dog welfare charity, helping us provide care for thousands of dogs in our rehoming centers.
Are your fashion products ethically sourced?
Yes, we are committed to ethical sourcing. Our apparel is produced in factories that adhere to fair labor practices, and we increasingly prioritize organic cotton and recycled materials in our collections.
Do you offer international shipping?
Currently, we ship to addresses within the UK and BFPO. We are looking into expanding our shipping options to international supporters in the near future.